How can players reach customer support?
Players can reach customer support through Live Chat, Email, or the FAQ section. The AmunRa support team operates 24/7 and covers account, payment, and gameplay queries.
Available channels:
- Live Chat – instant connection with an agent on the website.
- Email – send detailed requests to [email protected].
- FAQ Section – quick answers to common questions.
Why use Live Chat?
Live Chat offers real-time assistance with the fastest response time. Players use it to:
- Resolve technical issues immediately.
- Reset passwords and verify account details.
- Clarify rules on bonuses and promotions.
- Get guided help during active gameplay.
Agents respond in multiple languages and aim for quick, accurate resolutions.
When should players use email support?
Email suits complex or formal requests requiring documentation. Typical cases include:
- Sending payment confirmations.
- Submitting KYC verification documents.
- Filing official complaints or account disputes.
Responses usually arrive within 24 hours, depending on case complexity.
How does the FAQ section help?
The FAQ functions as a self-service tool with answers to frequent issues. Topics include:
- Deposit and withdrawal methods.
- Eligibility for bonuses and promotions.
- Responsible gaming features and tools.
- Basic troubleshooting for technical problems.
Using the FAQ often eliminates the need to contact support.
Who handles customer support?
The support structure consists of:
- Frontline agents – trained in account and technical queries.
- Specialists – focused on payments, verification, and compliance.
- Escalation managers – handling complex disputes.
All team members follow strict data security and privacy protocols.
What service standards do we follow?
The customer support team commits to:
- 24/7 availability via all channels.
- Confidential handling of player data.
- Multilingual support for global customers.
- Ongoing training aligned with industry best practices.
The service goal is professional, responsive, and reliable assistance for every player.